Privacy Policy

Effective date: 20 October 2025
Pizzeria Fiamma, Castle Donington, United Kingdom
Website: pizzeriafiamma.co.uk • Email: info@pizzeriafiamma.co.uk

1. Introduction

Pizzeria Fiamma (“we”, “us”) respects your privacy and complies with UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why, and your rights.

2. Data We Collect

• Order & delivery data: name, email, phone, address, post code.
• Payment data: processed by Stripe; we do not store full card details.
• Account / preferences: communication choices, marketing opt-ins.
• Newsletter: email + consent (opt-in).
• Usage data: cookies/analytics to improve performance and security.

3. How We Use Your Data

• Process, deliver and confirm your orders.
• Take payments and prevent fraud.
• Provide support and reply to enquiries.
• Send newsletters/promotions if you opt in (you can unsubscribe anytime).
• Comply with legal, accounting and tax obligations.

4. Legal Bases

We rely on: performance of a contract (orders), legitimate interests (site security, improvements), consent (marketing), and legal obligation (records).

5. Sharing Your Data

We share data only with trusted processors essential to provide our service, such as: Stripe (payments), email/newsletter provider, delivery partners, hosting/analytics. They process data under contract and appropriate safeguards. We never sell your data.

6. International Transfers

If data is processed outside the UK/EEA, we use lawful transfer mechanisms (e.g. SCCs).

7. Retention

Orders/transaction records are typically retained for up to 6 years. Marketing data is kept until you unsubscribe or your consent is withdrawn.

8. Your Rights

• Access, rectification, erasure, restriction, portability, and objection.
• Withdraw marketing consent at any time.
• Complain to the ICO if you’re unhappy with our response.

9. Cookies

We use cookies for core functionality and analytics. You can control cookies in your browser. (Add your cookie banner link here if you use one.)

10. Contact

Email info@pizzeriafiamma.co.uk. We will respond within one month.

11. Updates

We may update this policy; changes will appear here with a new effective date.